Contact Us
address :
Spectra Automotive Paints
7 ILMA Street, Condell Park NSW 2200
phone :
Frequently Asked Questions
PayPal, Credit Card via Stripe, Credit Card via PayPal Express, AfterPay and Bank Deposit.
Please note, we do not accept payment using American Express (AMEX)
Generally 1-3 business days from payment clearing. Additional time is required for rural addresses.
All parcels are shipped from Sydney warehouse via Australia Post.
Please use the tracking number provided to you to track the location of your parcel. Pickups are welcome from our warehouse in Condell Park.
All details are kept safe and the website is fully encrypted using 256bit encryption.
A failed order occurs for a number of reasons:
- The billing and shipping address fields have not been entered. This includes the Country, Suburb and State.
- The customer’s payment failed or was declined, and no payment has been successfully made.
- Orders will be marked Failed if the order was abandoned before payment was complete and the hold stock window expires without a response
No. We are unable to change any details on your order once the order has been received.
Please ensure you check all items in your order are correct. Ensure the delivery address is correct and your contact details including your email and phone number are included as we may need to use them in the event there is an issue with your order.
As per our Terms and Conditions, all cancellations will attract a $10 cancellation processing fee.
Please note, if the order has been completed it can no longer be cancelled.
To have your order cancelled please contact us directly via email at [email protected] stating the name n your order and your order number or via phone on (02) 9773 3245, please have your order number handy.
You will get an email confirming the items ordered, the team is informed and the order is packed on the same day and collected by Australia Post. If you did not get the email, please check your spam/junk or contact us for confirmation.
Please note that once your order is packed and sent we are unable to recall it. Therefore it is important that you confirm your order is correct prior to placing the order.
Once the order is shipped you will receive another email with the tracking details which you can track through the Australia Post website Track your items – Australia Post (auspost.com.au)
Customers which have selected Local Pickup will be informed when the order has been picked by the team and is ready for collection from our warehouse in Condell Park.
Returns and Refunds are accepted only within 30 days of purchase. Subject to conditions met below.
STRICKLY NO RETURNS ON CUSTOM MIXED PAINT & SPRAY GUNS
1 . All items which are returned must be in their original condition and must be unused and unopened. Return requests for items which do not meet this condition will not be accepted. All goods remain the property of Spectra Automotive Paints until paid for in full. Please note: All toners (Standox, Duxone, Syrox) must be returned for CREDIT ONLY within 30 days of purchase/invoice date.
2. Please contact us at [email protected] and provide your Order number and the reason for your return
3. All returns MUST BE APPROVED prior to being sent back.
4. All returns which are sent back due to change of mind, incorrect address or failure to pick up from Post Office and failed deliveries will incur a 20% processing and restocking fee.
5. Once your request has been received it will be processed and you will be notified of the outcome of your request. All returns which are a change of mind must be paid for by the buyer.
6. Refunds will be processed in the same payment method which was used at the time the order was made. Please note that once the refund is made any delays which may arise will be due to your financial institution. Please check with them if you have not received your funds within 3-5 business days.
For further information please contact us on (02) 9773 3245 or email us on [email protected]
Yes, you will receive an invoice with your order. If you require us to email it to you, please let us know by sending an email to: [email protected] with your request.