Refunds and Returns
At Spectra Automotive Paints, we offer a unique “On Display to Order” service that allows you to purchase the very products you see on display in our physical store and have them shipped directly to your doorstep.
1. What is “On Display to Order”?
Some of the unique or final-sale items you see in our physical store at [Your Store Address] are available for purchase through this service. Because these are display models, they are not kept in our standard warehouse inventory. When you select the “On Display to Order” shipping option at checkout, our team will carefully pack the display item from the shop floor and ship it to you.
2. Order Processing & Fulfillment Time
Processing Time: Orders for “On Display to Order” items typically take 2-4 business days to process before they are handed over to the shipping carrier.
Why the Delay? This extra time allows our staff to carefully inspect, de-tag, and professionally pack the display unit to ensure it arrives at your home in excellent condition.
3. Shipping Costs & Methods
Costs: Shipping costs for these items are calculated at checkout based on the item’s size, weight, and your delivery address.
Methods: We ship via reliable carriers such as USPS, UPS, or FedEx. Shipping speeds and options will be presented to you during checkout.
4. Delivery Timeframes
Once your order has been packed and shipped, you will receive a tracking notification. Please allow the following delivery timeframes after your order has been processed:
Standard Shipping: 3-7 business days
Expedited Shipping: 2-3 business days (if available)
Please note that these are estimates and not guarantees, as delivery times can be affected by carrier delays, weather, and holidays.
5. Condition of “On Display” Items
Thorough Inspection: Every “On Display to Order” item is thoroughly inspected for any signs of wear and tear before shipping.
Condition: These items are considered to be in excellent used condition. They are fully functional but may have minor cosmetic imperfections, such as light scratches or dust, from being handled by customers in the store.
Packaging: Please note that “On Display” items may not come in their original retail box. They will be securely packed for safe transit.
6. Returns & Exchanges
Due to the unique nature of these items, all “On Display to Order” purchases are FINAL SALE and cannot be returned, exchanged, or refunded.
We encourage you to visit our physical store to view the item in person if you have any concerns about its condition before placing your online order. By purchasing an “On Display to Order” item, you acknowledge and accept its condition and the final sale policy.
7. Contact Us
If you have any questions about this policy or a specific “On Display to Order” item, please don’t hesitate to contact us before placing your order.
For further information please contact us on (02) 9773 3245 or email us at [email protected]u